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This episode unpacks the hidden costs of driver turnover in last-mile delivery, revealing its significant impact on profitability and how strategic retention investments can offer substantial returns. We also explore major market shifts from UPS and FedEx, discussing how these changes are reshaping the last-mile landscape and what independent operators need to do to thrive in this new, competitive environment. Tune in to learn how meticulous cost tracking and operational efficiency are becoming non-negotiable for success.