Explore hospitality-management Podcasts

The Art of Hospitality: Service as Performance

Explore the profound connection between hospitality and service, delving into how these concepts, though often intertwined, each play a distinct yet crucial role in crafting exceptional guest experiences. Discover why performance is the essential bridge, transforming the warm intentions of hospitality into the tangible actions of service. Uncover how the seamless integration of these elements leads to guest satisfaction and loyalty in any establishment.